Using Flow and AI to Detect Spam Cases

Using Flow and AI to Detect Spam Cases

July 6, 2024 Yumi Ibrahimzade 0

Although there are ways to block spam cases (e.g., using reCAPTCHA), they cannot detect spam cases in all situations. Moreover, it is not possible to use reCAPTCHA in email-to-case, since there is no form. This may lead to a waste of time because support reps will need to go over the Case records.