Using Flow and AI to Detect Spam Cases

Using Flow and AI to Detect Spam Cases

July 6, 2024 Yumi Ibrahimzade 0

Although there are ways to block spam cases (e.g., using reCAPTCHA), they cannot detect spam cases in all situations. Moreover, it is not possible to use reCAPTCHA in email-to-case, since there is no form. This may lead to a waste of time because support reps will need to go over the Case records.

How to Setup DKIM in Salesforce

How to Setup DKIM in Salesforce

June 22, 2024 Yumi Ibrahimzade 0

DKIM ensures important emails sent from Salesforce reach recipients' inboxes without being blocked or marked as spam. It is crucial for maintaining email deliverability and protecting the integrity of business communications.