Salesforce premiered their new system called Salesforce Learning Paths, which enables personalized learning in Salesforce. Employees are able to learn the new workflow, teaching them when and where they need it most.
In the past year, our lives have changed dramatically, the way we do business forever. We’ve entered an all-digital world where Zooms are the new meeting rooms and kitchens are the new call centers. Simultaneously, Firms are accelerating their digital transformations and need a workforce with the skills for the future. Employees want to learn on the job wherever they choose to work, but are finding fewer opportunities to develop their skills outside of the office. According to new research, 59% of employees say they’ve had less access to workplace learning since the pandemic.
Salesforce Learning Paths
Trailhead, Salesforce’s free online learning platform, assisted more than three million people learn new skills for the future of work. Trailhead’s success led to the launch of myTrailhead, which allows companies to leverage the Trailhead platform to build and deliver their own learning content to onboard and enable their sales and service teams.
Now with Salesforce Learning Paths, companies can combine these learning tools directly into Salesforce, providing employees with the necessary tools for the on-the-job learning they will utilize to connect with their customers across sales, service, marketing and commerce in the all-digital world.
76% of all the employees would prefer to learn in pockets throughout the day than in a formal training. Salesforce Learning Paths allow employees to work and learn seamlessly in a single Salesforce environment. They can tap into Trailhead, myTrailhead and external learning resources – including short videos and Trivia based questions – to learn what is needed, when it is needed. What once required a full week of training can now be accomplished in small moments of learning in the flow of work throughout the day.
Business managers are able to adjust the settings and personalize learning according to an individual, role, team or for the entire organization, this will help employees reach their full potential and development goals and organizations build workforce expertise.
Moreover, employees can fully manage their career development with the new Learning Home in Salesforce, where they can view assignments, track progress and discover new learning paths as they build skills and knowledge.
To sum up, Salesforce Learning Paths give companies the ability to;
- Learn directly in Salesforce
- Personalize learning
- Drive and analyze engagement
It is expected to be generally available this summer and included in all Sales, Service, Industries and Platform user licenses.