In International Data Corporation’s (IDC) latest Worldwide Semiannual Software Tracker, Salesforce has been named the number one CRM provider for eight consecutive years.
Salesforce has managed to increase its revenue more than any other Customer Relationship Management (CRM) vendor and has grown its market share position. Moreover, the International Data Corporation data indicates that Salesforce is the market share leader in IDC’s segments for sales applications, customer service applications, marketing applications, model-driven application platforms and enterprise community applications.
“Digital transformation is an imperative for companies of all sizes and industries in our current success-from-anywhere world. The latest IDC numbers exemplify how companies are partnering with Salesforce to drive growth and connect with customers in innovative new ways.” said David Schmaier, President and Chief Product Officer, Salesforce.
Salesforce is also the number one market share leader for CRM in North America, Western Europe, Latin America and Asia-Pacific (including Japan).