Implementing Salesforce Agentforce for Better Customer Service
Implement Salesforce Agentforce to enhance customer service. Discover how this tool automates workflows & enables personalized customer experiences.
Articles by Yumi Ibrahimzade
How to Get the Lightning Threading Token of a Record
Salesforce introduced a new email threading approach called Lightning Threading. With this update, emails are matched using a secure token, replacing the previous method of using RefID strings.
Using retURL to Redirect Users When Flows Finish
There are multiple ways to launch screen flows, such as using URL buttons or hyperlink formula fields. When launching a screen flow through these methods, it’s important to define what should happen when the flow is completed.
Features of Event Monitoring in Salesforce
Salesforce Event Monitoring offers a robust set of features. They are all designed to keep you updated on what is happening in your Salesforce environment.
Building Dynamic Prompts Using Template-Triggered Prompt Flow
In addition to basic customization, you can also use Flow Builder to incorporate real-time data into the prompt template. In order to do so, you have to build a special flow type called Template-Triggered Prompt Flow.
Creating Flows and Validation Rules Based on Salesforce Mobile App vs Desktop Usage
In some cases, you may want to create Flows or Validation Rules specifically for (or to exclude) the Salesforce mobile app.
Custom Path Component for Screen Flow
In this post, you can find a custom path component for Screen Flow, which stores the selected value as an output. Additionally, it is scrollable and includes a button that you can configure its behavior.
How to Add Placeholder to Text Field in Screen Flow
Although the standard text input component is sufficient for most text fields, it lacks one important feature: it doesn't support placeholders.
New Flow Features of Winter '25 Release
Salesforce's Winter '25 release is coming soon to our environments. Like past releases, it brings great features for Salesforce Flow. Check out the new flow features of Winter '25 release.
Emoji Confetti Screen Component
In this post, you can find a screen component that can display multiple emojis as confetti. From displaying dollar signs to smiley faces, the use cases are endless!